Drury Hotels - Sharonville, OH
posted 10 days ago
About the position
At Drury Hotels, we believe that getting a job is just the beginning; finding a place where you belong is what truly matters. We value who you are and what you do, and we strive to create an environment where you can thrive both today and in the future. As a member of our team, you will be recognized for your contributions and compensated fairly for your accomplishments. We offer a range of benefits including quarterly bonuses based on hotel performance, flexible scheduling, paid time off, hotel discounts, and opportunities for career growth through mentorship and training programs. Our commitment to health and well-being includes comprehensive medical, dental, and vision coverage, as well as a company-matched 401(k) plan. Drury Hotels has been recognized as one of Forbes' Best Midsize Employers in 2023, reflecting our dedication to our team members and guests alike.
Responsibilities
- Serve as the happy, helpful face of our hotel to guests entering and departing our front door.
- Ensure exceptional, positive experiences for our diverse team members and guests.
- Assist guests in a friendly, efficient, courteous, and professional manner.
- Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution.
- Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up.
- Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.
- Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.
Requirements
- Warm and friendly manner in relating to and interacting with the public.
- Demonstrated attention to detail while handling multiple tasks simultaneously.
- Familiarity with handling money, making change, and using office machines in day-to-day activities.
- Ability to speak and receive direction (written and verbal direction) in English.
- Willingness and ability to work alone as scheduled.
Benefits
- Quarterly bonuses up to $3200/year based on hotel results
- Flexible scheduling
- Paid time off
- Hotel discounts and free room nights
- Career growth opportunities including mentorship and management training
- Comprehensive health benefits including medical, dental, vision, prescription, life, and disability insurance
- Company-matched 401(k) plan
- Team Member Assistance Program
- Recognition as one of Forbes' Best Midsize Employers (2023)
