Guest Service Agent

About the position

At Drury Hotels, we believe that finding a place where you belong is what truly matters. As a member of our team, you will serve as the happy, helpful face of our hotel, ensuring exceptional experiences for our guests and team members alike. Your role will involve performing front desk functions, assisting with breakfast and evening services, and maintaining a high standard of service and hospitality that promotes the Drury culture.

Responsibilities

• Serve as the happy, helpful face of our hotel to guests entering and departing our front door.
• Ensure exceptional, positive experiences for our diverse team members and guests.
• Assist guests in a friendly, efficient, courteous, and professional manner.
• Perform front desk related functions, including checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution.
• Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up.
• Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.
• Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.

Requirements

• Warm and friendly manner in relating to and interacting with the public.
• Demonstrated attention to detail while handling multiple tasks simultaneously.
• Familiarity with handling money, making change, and using office machines in day-to-day activities.
• Ability to speak and receive direction (written and verbal direction) in English.
• Willingness and ability to work alone as scheduled.

Benefits

• Quarterly bonuses up to $3200/year based on hotel results.
• Flexible scheduling, paid time off, hotel discounts, and free room nights.
• Mentorship, cross-training, development plans, management training, and over 200 internal promotions this year.
• Medical, dental, vision, prescription, life, disability, and Team Member Assistance Program.
• Company-matched 401(k).
• Ranked among Forbes' Best Midsize Employers (2024).