Guest Service Agent

$24,960 - $24,960/Yr

Choice Hotels - Oklahoma City, OK

Part-time,Full-time - Entry Level

Oklahoma City, OK

Accommodation

About the position

The Guest Service Agent is responsible for providing exceptional customer service to guests at the hotel. This role involves greeting and registering guests, managing reservations, and ensuring a pleasant stay by addressing guest inquiries and needs. The agent plays a crucial role in maximizing room revenue and occupancy while maintaining high standards of service and hotel operations.

Responsibilities

• Greet and register guests upon arrival.
• Manage and modify reservations as needed.
• Act as hotel operator and perform concierge duties.
• Provide attentive and courteous service to guests throughout their stay.
• Handle check-ins and check-outs efficiently and courteously.
• Maintain proper operation of the telephone switchboard.
• Answer guest inquiries regarding hotel services, facilities, and local attractions.
• Deliver guest items such as luggage and messages as requested.
• Comply with hotel policies and standards to ensure safe operations.
• Maintain a clean and organized work area.

Requirements

• High School diploma or equivalent required; college coursework in a related field is helpful.
• Experience in a hotel or related field preferred.
• Operational knowledge of Microsoft Office suite.
• Ability to multi-task and be detail-oriented.
• Strong problem-solving skills and ability to work under pressure.
• Effective communication skills to convey information clearly.
• Basic arithmetic skills for handling financial information.

Nice-to-haves

• Bilingual skills are a plus.
• Previous hotel experience of at least 1 year.

Benefits

• Employee discount
• Flexible schedule
• Paid time off
• Professional development assistance