Guest Service Agent

Days Inn • Laurel, MD

429d • $31,200 - $31,200

About The Position

The Guest Service Agent at Days Inn & Suites Laurel MD is responsible for operating the front desk in accordance with company policies and standards. This role involves processing guest check-ins and check-outs, handling payments, and addressing guest service issues while maintaining a professional and hospitable demeanor. The agent must ensure guest satisfaction and loyalty by effectively communicating and providing information about hotel amenities and surroundings.

Requirements

• 1 year of hotel experience required.
• Experience in cash handling and credit card transactions.
• Proficient in data entry and computer skills.
• Strong customer service abilities.
• Ability to work well with others and maintain a friendly attitude.

Nice To Haves

• Flexible working hour commitment.
• Strong work ethic.

Responsibilities

• Execute procedures as outlined in brand training materials and comply with brand quality assurance standards.
• Process guest check-ins and check-outs efficiently.
• Handle payment collections, including credit card and direct bill transactions, in accordance with company policies.
• Address and resolve guest complaints in a timely and effective manner.
• Maintain a clean and organized front desk and office area.
• Ensure proper control over keys, safe deposits, and all company and guest property.
• Complete all required documentation, such as daily reports and checklists, in a timely manner.
• Monitor competitor occupancy and rates to optimize pricing and maximize occupancy.
• Respond quickly and appropriately to emergency situations.

Benefits

• Full-time position with expected hours of no less than 32 per week.
• Pay starting from $15.00 per hour.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: No Education Listed