Guest Service Agent

Days Inn-posted about 1 year ago

$31,200 - $31,200/Yr

Full-time • Entry Level

Laurel, MD

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The Guest Service Agent at Days Inn & Suites Laurel MD is responsible for operating the front desk in accordance with company policies and standards. This role involves processing guest check-ins and check-outs, handling payments, and addressing guest service issues while maintaining a professional and hospitable demeanor. The agent must ensure guest satisfaction and loyalty by effectively communicating and providing information about hotel amenities and surroundings.

Execute procedures as outlined in brand training materials and comply with brand quality assurance standards.
Process guest check-ins and check-outs efficiently.
Handle payment collections, including credit card and direct bill transactions, in accordance with company policies.
Address and resolve guest complaints in a timely and effective manner.
Maintain a clean and organized front desk and office area.
Ensure proper control over keys, safe deposits, and all company and guest property.
Complete all required documentation, such as daily reports and checklists, in a timely manner.
Monitor competitor occupancy and rates to optimize pricing and maximize occupancy.
Respond quickly and appropriately to emergency situations.

1 year of hotel experience required.
Experience in cash handling and credit card transactions.
Proficient in data entry and computer skills.
Strong customer service abilities.
Ability to work well with others and maintain a friendly attitude.

Flexible working hour commitment.
Strong work ethic.

Full-time position with expected hours of no less than 32 per week.
Pay starting from $15.00 per hour.

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