Guest Service Agent

About the position

The Guest Service Agent at Drury Hotels plays a crucial role in ensuring a positive experience for guests by providing exceptional service at the front desk. This position involves checking guests in and out, assisting with inquiries, and maintaining high standards of hospitality. The role emphasizes a friendly demeanor, attention to detail, and the ability to multitask in a fast-paced environment.

Responsibilities

• Serve as the happy, helpful face of the hotel to guests entering and departing.
• Ensure exceptional, positive experiences for guests and team members.
• Assist guests in a friendly, efficient, courteous, and professional manner.
• Perform front desk functions including checking guests in and out, promoting company programs, and maintaining guest records.
• Handle cash transactions and monitor guest satisfaction.
• Assist with breakfast and evening Kickback service, including food preparation and clean-up.
• Maintain a high standard of integrity, service, and hospitality to promote the Drury culture.

Requirements

• Warm and friendly manner in relating to and interacting with the public.
• Demonstrated attention to detail while handling multiple tasks simultaneously.
• Familiarity with handling money and using office machines.
• Ability to communicate effectively in English, both written and verbal.
• Willingness and ability to work independently as scheduled.

Benefits

• Quarterly bonuses up to $3200/year based on hotel results.
• Flexible scheduling and paid time off.
• Hotel discounts and free room nights.
• Career growth opportunities including mentorship and management training.
• Comprehensive health benefits including medical, dental, and vision insurance.
• Company-matched 401(k) retirement plan.