Guest Service Associate

European Wax - Schaumburg, IL

Part-time,Full-time - Entry Level

Onsite - Schaumburg, IL

1,001-5,000 employees

Ambulatory Health Care Services

About the position

The Guest Service Associate at European Wax Center is a customer-focused role aimed at providing exceptional service to guests while promoting beauty and wellness. This position involves educating guests about waxing services, managing appointments, and ensuring a positive experience in a fun and fast-paced environment. The role offers opportunities for career advancement and is suitable for both part-time and full-time candidates.

Responsibilities

• Educating guests on the benefits of waxing and available wax packages.
• Scheduling and confirming appointments for guests.
• Managing guest flow throughout the day to ensure a smooth experience.
• Providing excellent customer service and delighting guests with a positive attitude.
• Working in a fast-paced environment and adapting to changing needs.

Requirements

• An upbeat attitude and commitment to customer satisfaction.
• Ability to work a flexible schedule, including nights and weekends.
• Strong communication skills and confidence in engaging with guests.

Nice-to-haves

• Previous experience in a customer service or sales role.
• Interest in beauty and wellness industries.

Benefits

• Complimentary unlimited brow waxing and discounts on services and retail products.
• Flexible scheduling options for full-time and part-time roles.
• Career growth opportunities within the company.
• 401k eligibility and medical, dental, and vision coverage.
• Hourly wage plus a generous bonus plan.