Guest Service Concierge -(Front Desk Agent ) Part-time

$37,440 - $39,520/Yr

Radiate Hotels - Santa Cruz, CA

Part-time - Entry Level

Santa Cruz, CA

About the position

The Guest Service Concierge position at Best Western All Suites/Santa Cruz is a part-time role focused on delivering exceptional service at the front desk. The role involves a variety of responsibilities including guest check-in and check-out, luggage handling, and providing information about hotel amenities and local attractions. The ideal candidate will create memorable experiences for guests and ensure their needs are met during their stay.

Responsibilities

• Provide hotel services covering all front desk, bellmen, and concierge responsibilities, including checking in and out, luggage services, restaurant/tour reservations, and hotel/city information.
• Build an authentic bond with guests and create a unique experience that encourages repeat visits.
• Demonstrate correct procedures when greeting guests, checking them in and out, serving taxi requests, and directing traffic flow in front of the hotel.
• Use proper sequence of service techniques when checking guests in and out, ensuring to point out hotel amenities and inviting guests to return.
• Be knowledgeable of Front Desk computer and cashier systems, including room rates and types of accommodations.
• Check in guests, ensuring they are properly accommodated and that complete and accurate information is documented on guest records.
• Post all guest charges and payments to guest, banquet, master, and house accounts, ensuring accuracy.
• Listen to guest concerns, solve problems creatively, and answer questions.
• Be knowledgeable of daily functions occurring at the hotel and other facilities, features, and services to assist guests effectively.
• Remain alert for the safety and security of all employees and guests, reporting any unsafe conditions to the immediate supervisor.

Requirements

• Previous front desk, reservations, and/or hospitality experience preferred.
• Knowledge of Opera and Night Vision Systems preferred.