Guest Service Representative/Front Desk

$33,280 - $33,280/Yr

Radisson - Bloomington, MN

Full-time - Entry Level

Bloomington, MN

1,001-5,000 employees

Accommodation

About the position

The Guest Service Representative/Front Desk position at Country Inn & Suites - Mall of America involves providing exceptional customer service by checking guests in and out, informing them about local attractions, and resolving any issues they may encounter. This full-time role requires a motivated individual who can work both independently and as part of a team, with a focus on guest satisfaction and operational efficiency.

Responsibilities

• Checking guests in and out.
• Informing guests of local attractions and sights.
• Resolving guest issues and concerns.
• Providing exceptional customer service.
• Working a variety of shifts during the week and on weekends.

Requirements

• Energetic, self-motivated, and organized.
• Excellent written and verbal communication skills.
• Outstanding customer service acumen.
• Accuracy in cash/credit card handling.
• Proficiency in Microsoft Office and POS systems.
• Ability to work in a fast-paced team environment.
• Ability to work a flexible schedule, including weekends.

Nice-to-haves

• Opera experience is a plus.
• Hotel experience: 1 year (Preferred)

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance