Guest Service Representative- Kitchen

$35,360 - $35,360/Yr

Thorntons - Bolingbrook, IL

Part-time,Full-time - Entry Level

Onsite - Bolingbrook, IL

101-250 employees

Gasoline Stations and Fuel Dealers

About the position

The Guest Service Representative at Thorntons Inc. is responsible for providing exceptional customer service in a fast-paced kitchen environment. This role involves ensuring guest satisfaction, maintaining store presentation, and executing daily tasks effectively. The position is available for both full-time and part-time shifts, requiring flexibility to work various hours, including weekends and holidays.

Responsibilities

• Ensure a high level of guest satisfaction and speed of service.
• Understand and handle guest concerns effectively.
• Maintain store presentation and cleanliness.
• Execute daily tasks, directives, and expectations efficiently.
• Uphold Thorntons' Core Values.

Requirements

• High School Diploma or GED.
• Excellent customer service skills.
• Ability to multi-task in a fast-paced environment.
• Willingness to work a flexible schedule including days, evenings, weekends, and holidays.
• Ability to complete a pre-employment criminal background check.

Nice-to-haves

• 1 year of guest service experience (preferred).
• 1 year of food handling experience (preferred).

Benefits

• 401(k) with 4% match
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Free meal on every shift
• Free dispensed drinks on every shift
• Flexible scheduling
• Opportunity for growth.