Guest Service Representative

About the position

The Guest Service Representative at Thorntons Inc. is responsible for providing exceptional customer service in a fast-paced environment. This part-time role requires flexibility in scheduling, including availability for all shifts, weekends, and holidays. The representative will ensure guest satisfaction, handle concerns, and maintain store presentation while upholding the company's core values.

Responsibilities

• Ensure a high level of guest satisfaction and speed of service.
• Understand and handle guest concerns effectively.
• Maintain store presentation and cleanliness.
• Execute daily tasks, directives, and expectations efficiently.
• Uphold Thorntons Core Values.

Requirements

• High School Diploma or GED.
• Excellent customer service skills.
• Ability to multi-task in a fast-paced environment.
• Willingness to work a flexible schedule including days, evenings, weekends, and holidays.
• Ability to complete a pre-employment criminal background check.

Nice-to-haves

• 1 year of guest service experience preferred.

Benefits

• Competitive compensation based on experience.
• $16.10 per hour depending on experience and position.
• Free meal on every shift.
• Free dispensed drinks on every shift.
• 401(K) with 4% match.
• Paid time off.
• Flexible scheduling.
• Medical and dental plans available.
• Opportunity for growth.