Guest Service Representative

$33,696 - $33,696/Yr

Thorntons - Crest Hill, IL

Part-time - Entry Level

Crest Hill, IL

101-250 employees

Gasoline Stations and Fuel Dealers

About the position

The Guest Service Representative at Thorntons Inc. is responsible for providing exceptional customer service in a fast-paced environment. This part-time role focuses on ensuring guest satisfaction, maintaining store presentation, and executing daily tasks effectively. The position requires flexibility in scheduling, including availability for weekends and holidays.

Responsibilities

• Ensure a high level of guest satisfaction and speed of service.
• Understand and handle guest concerns effectively.
• Maintain store presentation and cleanliness.
• Execute daily tasks, directives, and expectations as assigned.
• Uphold Thorntons Core Values.

Requirements

• High School Diploma or GED.
• Excellent customer service skills are a must.
• Ability to be flexible and multi-task in a fast-paced environment.
• Willingness to work a flexible schedule including days, evenings, weekends, and holidays.
• Ability to complete a pre-employment criminal background check.

Nice-to-haves

• 1 year of guest service experience preferred.

Benefits

• Health insurance
• Dental insurance
• Paid time off
• 401(k) with 4% match
• Employee discount