Guest Service Representative

$20,800 - $22,880/Yr

Red Roof Inns - Columbia, SC

Part-time,Full-time - Entry Level

Columbia, SC

1,001-5,000 employees

Accommodation

About the position

The Guest Service Representative plays a crucial role in providing exceptional customer service at Red Roof Inns. This position involves greeting and registering guests, managing reservations, and ensuring a pleasant stay for all guests. The role extends beyond typical front desk duties, allowing representatives to develop a diverse skill set in a dynamic environment.

Responsibilities

• Greet and register guests upon arrival.
• Provide outstanding guest service during their stay.
• Make and modify reservations as needed.
• Perform hotel operator and concierge duties.
• Prepare daily reports and balance transactions during the overnight shift.
• Conduct security walks and respond to emergency situations.

Requirements

• High school diploma or GED (preferred).
• 1 year of hotel experience (required).
• 1 year of front desk experience (required).
• Ability to relocate to Columbia, SC before starting work (required).