Hotel Guest Service Representative

BMI Hospitality Management • Seattle, WA

5d • Onsite

About The Position

The Staybridge Suites Seattle-Fremont is looking to hire a Guest Service Representative. This role involves greeting guests, completing check-in procedures, answering inquiries, accepting reservations, managing financial transactions, maintaining customer relations, and ensuring safety and sanitation procedures are followed. The position primarily involves PM shifts (2:00 PM - 10:00 PM) and two night audit shifts (10:00 PM - 6:00 AM).

Requirements

• Ability to type 40+wpm
• Able to learn new web applications
• Strong work ethic
• Able to stand for extended periods of time
• Able to lift up-to 20 lbs.
• Must be able to work weekends and holidays
• Must be flexible and have open availability as there are no set days off

Nice To Haves

• Strong Computer skills, including Microsoft Office
• Previous customer service experience preferred

Responsibilities

• Greets and completes standard check-in procedures for arriving guests daily, using both manual and computerized methods ensuring guest satisfaction.
• Courteously answers inquiries and accepts reservations, in person, through email and telephone calls, and help guests with directions and area activities.
• Controls and records financial transactions at the front desk.
• Maintains good customer relations by staying informed of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
• Maintains a friendly, cheerful, and courteous demeanor at all times.
• Performs other duties as assigned, requested, or deemed necessary by management.
• Contributes and maintains established information and communication sources such as department and front desk log books to enhance department communications and operations.
• Aids other associates and departments to contribute to the best overall performance of the department and the hotel.
• Ensure safety by following the safety and sanitation procedures and reporting suspicious activity to management.

Benefits

• Medical
• dental
• vision offered after qualification period
• Competitive performance bonuses - potential for up to $600 monthly
• 401k with match offered after qualification period
• Employee discounts at IHG Hotels worldwide
• Commuter benefits offered
• Seattle Paid Safe Sick Leave
• Vacation time accrued based on hours worked
• Overtime pay for holidays worked
• 10 holidays per year
• Free parking

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed