Guest Service Representative

Unclassified - Shawnee, KS

Full-time - Entry Level

Shawnee, KS

About the position

At Nothing Bundt Cakes, we refer to our guest services representatives as Joy Creators! A Joy Creator sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. In this role, you will play a crucial part in creating a welcoming atmosphere for our guests, ensuring that every visit is filled with joy and happiness. You will assist guests in ordering the perfect cake for their celebrations, making sure that their orders are processed smoothly and efficiently. Your role is not just about taking orders; it's about making every customer feel special and appreciated, contributing to an environment of generosity and community spirit. As a Joy Creator, you will have the opportunity to engage with customers, helping them select cakes that fit their needs and occasions. You will be responsible for creating memorable experiences that encourage guests to return and share their positive experiences with others. The bakery is a place of celebration, and you will be at the forefront of making those celebrations happen. We pride ourselves on our casual work environment, where T-shirts and sneakers are the norm, and we close early so you can enjoy your evenings. This position is perfect for students, as you do not need to be 18 to work here, making it an ideal job for those looking to gain experience while having fun. We also offer cake discounts, so you can enjoy our delicious offerings while working!

Responsibilities

• Assist guests in ordering cakes for various celebrations.
• Create a welcoming and joyful atmosphere in the bakery.
• Ensure that all orders are processed smoothly and efficiently.
• Engage with customers to enhance their experience and encourage repeat visits.
• Help maintain the cleanliness and organization of the bakery.

Requirements

• Strong communication skills to interact with guests effectively.
• Ability to work in a fast-paced environment and handle multiple tasks.
• A positive attitude and a passion for creating joyful experiences.

Nice-to-haves

• Experience in customer service or retail is a plus, but not required.
• Interest in baking or cake decoration.

Benefits

• Flexible work schedules to accommodate personal commitments.
• Discounts on cakes and bakery products.
• Casual dress code with T-shirts and sneakers.
• Training provided for career growth and development.