Guest Service Representative

$22,880 - $24,960/Yr

Tide Cleaners - Southwest Houston, TX

Full-time - Entry Level

Southwest Houston, TX

Administrative and Support Services

About the position

The Guest Service Representative at Tide Cleaners is responsible for providing exceptional customer service in a fast-paced environment. This role involves managing customer inquiries, resolving complaints, and ensuring a high-quality experience for all customers. The representative will also handle garment check-in and check-out processes, maintain cleanliness in the store, and assist in training new employees.

Responsibilities

• Provide the best in-store customer experience to dry cleaning and laundry customers.
• Manage customer inquiries via phone, email, and in-person, building rapport and identifying needs.
• Resolve and deescalate customer complaints and issues.
• Perform all clothes check-in and check-out tasks, including tagging and organizing garments.
• Inform customers about payment methods and verify credit card data.
• Perform basic math skills to calculate garment prices and operate cash transactions accurately.
• Ensure quality standards of Tide Cleaners are met.
• Train employees in all aspects of running a counter store.
• Open and close the store and perform daily goals.
• Maintain cleanliness of the counter area.

Requirements

• Ability to recognize numbers and perform basic math skills.
• Strong leadership qualities and ability to self-start.
• Previous experience in hospitality or customer service roles is preferred.
• Ability to stand for long periods of time.

Benefits

• Health Insurance
• Vision Insurance
• Dental Insurance
• 401(k)
• Yearly Paid Time Off
• Paid Holidays