Guest Service Specialist

Concord Church - Dallas, TX

Full-time - Entry Level

Dallas, TX

Religious, Grantmaking, Civic, Professional, and Similar Organizations

About the position

The Guest Services Specialist at Concord Church plays a vital role in creating a welcoming environment for all members and guests. This position supports the Associate Pastor in implementing a comprehensive Guest Experience strategy that aligns with the church's culture and vision. The specialist is responsible for engaging with volunteers, executing administrative duties, and ensuring that the Guest Services team is well-equipped to provide exceptional service during church events.

Responsibilities

• Invite and cultivate the fun, God-honoring heart, and culture of Concord Church by influencing and engaging with all Volunteers.
• Execute all administrative duties pertaining to the Guest Services teams.
• Assist in conducting volunteer check-ins to ensure the vision, challenges, and goals are clearly communicated and accomplished.
• Provide solutions and coaching to volunteers for issues that may arise during events.
• Assess the climate of the Guest Services volunteer team and its effectiveness, providing feedback and solutions.
• Support in fine-tuning roles and requirements for the Guest Services team and ensure training for each volunteer.
• Ensure the Guest Services Team have the resources and equipment needed to run Sunday Services and other events.
• Assist in planning and executing the annual volunteer appreciation event.
• Develop project plans, timelines, metrics, and deliverables for all projects assigned.
• Attend and successfully complete all training required by Concord Church.

Requirements

• Bachelor's degree from an accredited college or university.
• Minimum of 3 years of experience in customer service or hospitality community.
• Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint.
• Strong customer service skills.
• Exceptional communication skills, both written and verbal.

Nice-to-haves

• High level of compassion and integrity.
• Ability to maintain confidentiality of private information.
• Self-motivated with a love of learning and ability to work independently.

Benefits

• Flexible schedule to accommodate evening and weekend work due to scheduled events.