Guest Service Staff

Santa Cruz Seaside - Santa Cruz, CA

Santa Cruz, CA

Amusement, Gambling, and Recreation Industries

About the position

Provides the highest level of Guest Service. Greets and provides information to Guests and Employees and performs a variety of clerical, cash handling, and customer service duties. Serves as a receptionist for the Haunted Castle office building. This is a unique opportunity to join the Boardwalk's great Guest Service Team. Must provide exceptional Guest Service by acknowledging and greeting all Guests and exemplify outstanding service to our Guests by owning the key Guest Service Principles. Be There, show up to work as scheduled and remain focused and be prepared, ready to help. Make Their Day, by finding a special way to connect with each Guest. Choose Your Attitude, by arriving to work with a positive and friendly disposition. Have Fun, by being enthusiastic, enjoying working with Guests and your coworkers.

Responsibilities

• Greet every Guest and Employee and answer Guests questions and provide consistent, friendly and helpful guest service.
• Provide consistent, friendly and helpful service to callers, employees and guests.
• Operate point of sale system and perform a variety of cash, credit card and ATM transactions and examine currency to check for counterfeits.
• Answer informational phone calls.
• Distribute paychecks, bus passes and parking stickers to employees.
• Distribute keys, rent wheel chairs, listening devices and bike lockers to guests. Sign up employees for bike lockers.
• Handle difficult customer service situations.
• Control and distribute employee complimentary wristbands.
• Place ride wristbands on employees and guests.
• Handle lost children and log lost and found items and return to owner, if possible.
• Monitor guest access and direct guests to Haunted Castle offices for appointments.
• Provide business cards to guests as needed for inquiries or customer service.
• Read, understand and communicate discount coupons, promotions and other important announcements.
• Sell ride wristbands, My Boardwalk Play cards, and Season passes and process phone and online orders.
• Maintain, enter and update files and records.
• Advise supervisor of needed supplies.
• Assist in keeping office, Lost & Found room, and kitchenette organized, clean and safe.
• Follow safety procedures and proper lifting techniques.
• Notify Concessionaires of customers and deliveries.
• Will be trained as a Season Pass/Group Sales Office Representative.
• May be assigned as a greeter for an event or picnic at a designated Boardwalk entrance.
• Perform other duties as assigned.

Requirements

• Must provide outstanding Guest Service.
• Some customer service and cash handling experience is helpful.
• Ability to provide consistent, friendly and helpful service to all Guests and Employees.
• Knowledge of general office skills: familiarity with computer keyboard, multiline phone systems and filing.
• Ability to communicate clearly, concisely and accurately in a friendly, positive and professional manner.
• Ability to provide information about tickets, all day wristbands, season passes and promotions.
• Ability to work both independently and as part of a team.
• Ability to quickly learn Company policies and procedures.
• Ability to handle multiple tasks simultaneously.
• Ability to handle difficult customer service situations.
• Ability to communicate clearly both verbally and in writing.
• Ability to keep complete and accurate records.
• Ability to recall and memorize names, faces, dates and numbers.
• Ability to read, understand and apply written and oral instructions and procedures.
• Ability to operate safely and follow safety procedures.
• Ability to communicate with guests to answer questions and give clear instructions and directions.
• Ability to perform basic math including: addition, subtraction, multiplication and division.
• Ability to learn cash handling procedures.

Benefits

• Flexible hours including evenings, weekends, and holidays.