Guest Service Supervisor

Drury Hotels - Franklin, TN

Full-time - Entry Level

Franklin, TN

Accommodation

About the position

At Drury Hotels, we believe that getting a job is just the beginning; finding a place where you belong is what truly matters. As a member of our team, you will be valued for what you do and who you are, and well compensated for all you accomplish. This position involves assisting the management team with supervising the front desk and guest service positions of the hotel, ensuring that our policies and procedures are consistently communicated and followed. You will play a key role in providing an exceptional guest experience by delivering courteous, efficient, and friendly service to all guests and potential guests.

Responsibilities

• Assist management team with supervising front desk and guest service positions.
• Ensure Drury Hotels' policies and procedures are communicated and followed consistently.
• Maintain a high standard of integrity and provide motivation to team members.
• Demonstrate positive leadership characteristics to inspire team members to exceed expectations.
• Assist with training guest service team members.
• Provide courteous, efficient, and friendly service to guests and potential guests.
• Respond promptly and efficiently to inquiries, requests, and complaints.
• Contribute to maintaining a positive work environment for the team and guests.

Requirements

• Ability to give and take written and oral direction.
• Clear communication skills in English to relate to guests and team members.
• Thorough knowledge of Drury Hotels' policies and procedures.
• Ability to train, motivate, and inspire team members.
• Knowledge of marketing and sales programs.
• Ability to handle money and utilize office machines.
• Attention to detail.

Nice-to-haves

• Some travel may be required.

Benefits

• Quarterly bonuses up to $3200/year based on hotel results.
• Flexible scheduling and paid time off.
• Hotel discounts and free room nights.
• Mentorship and cross-training opportunities.
• Development plans and management training.
• Medical, dental, vision, prescription, life, and disability insurance.
• Company-matched 401(k).
• Ranked among Forbes' Best Midsize Employers (2023).