GUEST SERVICES AGENT (FULL TIME AND PART TIME)

$31,200 - $32,240/Yr

Unidine - Lutherville-Timonium, MD

Part-time - Entry Level

Lutherville-Timonium, MD

Electrical Equipment, Appliance, and Component Manufacturing

About the position

The Guest Services Agent position at Unidine involves providing exceptional customer service to guests at the Brightwood Club. This role is essential for ensuring a positive experience for guests by managing check-ins and check-outs, addressing guest inquiries and complaints, and promoting hotel services. The position is available in both full-time and part-time capacities, with a focus on creating memorable experiences for guests.

Responsibilities

• Completes the registration/check-in process by inputting and retrieving information from a computer system confirming pertinent information.
• Ensures rooms and services are correctly accounted for within guest statement.
• Properly accounts for services provided by the hotel.
• Assists guests with check out payments or charges.
• Accepts and records vouchers, credit, traveler's checks, and other forms of payment.
• Balances and drops receipts according to accounting specifications.
• Provides guests with information about the facility, services, and amenities.
• Receives special requests from guests, and responds appropriately or forwards requests to appropriate team members for decisions and actions.
• Promptly answers the telephone and email inquiries.
• Retrieves and forwards messages to/from guests.
• Retrieves mail, packages and facsimiles or other special items for customers as requested.
• Fields and resolves guest complaints or escalate for resolution to appropriate department.
• Assists guests in emergency situations.
• Maintains adequate supplies and functional equipment at the Front Desk.
• Performs any special assignment deemed by the GM, Guest Services manager, or Manager on Duty.
• Perform other duties as assigned.

Requirements

• At least 1 year of experience in a customer service role.

Benefits

• Commuter assistance
• Disability insurance
• Health insurance
• Dental insurance
• Flexible spending account
• Paid time off
• Employee assistance program
• Vision insurance
• Employee discount
• Life insurance
• Retirement plan
• Pet insurance