Guest Services Agent | Westin Wilmington | PM Hotel Group

About the position

The Guest Services Agent at Westin Wilmington plays a crucial role in creating a welcoming environment for guests at the front desk. This position requires a friendly and outgoing individual who is passionate about providing exceptional customer service and ensuring a positive hotel experience from check-in to check-out.

Responsibilities

• Serve as the first point of contact for guests at the front desk.
• Provide excellent customer service throughout the guest's stay.
• Share knowledge of local attractions, restaurants, and events with guests.
• Handle cash transactions responsibly and accurately.
• Utilize computers, databases, and property management systems to manage guest information and reservations.
• Maintain a clean and organized front desk area.

Requirements

• High school diploma or GED preferred.
• Strong communication skills and professionalism.
• Passion for providing exceptional customer service.
• Ability to work in a fast-paced environment.

Nice-to-haves

• Knowledge of local happenings and events.
• Experience in a customer service role.
• Ability to work well in a team setting.
• Enthusiastic and dedicated attitude.