Guest Services Agent

Avantic Lodging Enterprises - Fremont, NE

Part-time,Full-time

Fremont, NE

Accommodation

About the position

The Guest Services Agent is responsible for providing exceptional customer service to guests at the hotel. This role involves greeting and registering guests, managing reservations, and ensuring a pleasant stay by addressing guest inquiries and needs. The agent plays a crucial role in maximizing room revenue and occupancy while maintaining high standards of service and professionalism.

Responsibilities

• Greet and register guests upon arrival.
• Manage and modify reservations as needed.
• Provide concierge services and assist guests with inquiries.
• Handle check-ins and check-outs efficiently and courteously.
• Maintain proper operation of the telephone switchboard.
• Ensure compliance with hotel standards and regulations.
• Communicate effectively with guests and team members.
• Assist in emergency procedures as required.
• Log and deliver packages, mail, and messages to guests.
• Attend meetings as required by management.

Requirements

• High school diploma or equivalent required.
• Experience in a hotel or related field preferred.
• Ability to multi-task and be detail-oriented.
• Strong problem-solving skills to handle guest issues effectively.
• Excellent communication skills to convey information clearly.
• Ability to work well under pressure in a fast-paced environment.
• Basic arithmetic skills for handling financial information.

Nice-to-haves

• College coursework in a related field is helpful.
• Positive and upbeat personality with a desire to deliver outstanding customer service.

Benefits

• Flexible scheduling options for full-time and part-time shifts.