Guest Services Associate/ Front Desk Agent. WorldMark Big Bear Resort

About the position

The Guest Services Associate/Front Desk Agent at WorldMark Big Bear Resort plays a crucial role in ensuring guests have a memorable vacation experience. This position involves welcoming guests, guiding them through the registration process, and providing information about the resort and local attractions. The associate will handle cash and credit card transactions, manage reservations, and address guest inquiries, all while maintaining a professional and friendly demeanor.

Responsibilities

• Welcome guests warmly and provide excellent service throughout their stay.
• Guide guests through the registration process and issue unit keys.
• Provide information about the resort and nearby attractions.
• Process cash and credit card transactions according to established procedures.
• Balance cash receipts and perform bucket checks.
• Complete check-out procedures and verify charges and credits in guest folios.
• Reserve and confirm reservations for individuals and groups.
• Respond to guest inquiries and concerns promptly.

Requirements

• Professional appearance and a positive, can-do attitude.
• Excellent communication skills in English, both written and verbal.
• Ability to solve problems with minimal supervision.
• Basic math skills and knowledge of cash handling procedures.
• Ability to multitask in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Basic computer and office skills.

Benefits

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Paid time off (depending on position)
• Parental leave
• Holidays (speak to recruiter for details)
• Wish day paid time to volunteer
• 401k with employer match (subject to eligibility)
• Legal and identity theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program