Guest Services Associate II

$34,944 - $44,928/Yr

Emory Healthcare - Atlanta, GA

Full-time - Entry Level

Atlanta, GA

Ambulatory Health Care Services

About the position

The Guest Services Associate II at Emory Healthcare plays a crucial role in ensuring a welcoming and supportive environment for patients and their families. This position involves assisting clinical teams with patient navigation, providing excellent customer service, and maintaining a safe and efficient flow of patients within the facility. The associate will also engage in proactive communication with patients and their caregivers, ensuring comfort and addressing any non-clinical requests. This role is essential in enhancing the overall patient experience and supporting the operational goals of the healthcare facility.

Responsibilities

• Greet and assist clinical teams with patient navigation and customer service upon patient arrival.
• Provide wayfinding assistance and respond promptly to inquiries.
• Oversee entrances and maintain designated areas and equipment, addressing customer service issues.
• Support clinical teams with efficient patient flow and visitation.
• Establish rapport with patients and families through proactive daily rounds.
• Communicate procedural schedules and safety protocols to patients and visitors.
• Collaborate with patient relations to document and investigate complaints.
• Cross-train with other departments to ensure seamless customer experience.
• Utilize technology to communicate with clinical teams and patients.
• Encourage participation in patient satisfaction surveys.

Requirements

• 3 years of experience in customer service and/or healthcare environment.
• Experience working directly with patients and clinical teams.
• Proficiency in Microsoft Office and electronic medical record systems.
• Ability to work independently and manage conflicts effectively.
• Valid CPR certification preferred.

Nice-to-haves

• Experience with telecommunication skills and multi-line phone systems.
• Knowledge of customer databases and scheduling systems.

Benefits

• Comprehensive health benefits starting from day one.
• Student Loan Repayment Assistance & Reimbursement Programs.
• Family-focused benefits.
• Wellness incentives.
• Ongoing mentorship, development, and leadership programs.