Guest Services Associate

About the position

The Guest Service Associate at Worlds of Fun is responsible for delivering exceptional customer service to guests visiting the amusement park. This role emphasizes great communication skills and a friendly, outgoing personality to ensure a positive experience for all visitors. Associates will engage with guests, assist those with special needs, and provide information about park attractions and policies, all while working in an outdoor environment.

Responsibilities

• Greet and assist guests in a friendly and professional manner
• Assist guests with disabilities or special needs
• Respond to guest inquiries and concerns, providing accurate and timely information
• Handle guest complaints and resolve issues in a timely and satisfactory manner
• Provide information about park attractions, events, and other guest services
• Ensure guests are aware of park policies and procedures
• Assist with lost and found items
• Ensure guest satisfaction through proactive guest interaction and engagement
• Work outdoors in various weather conditions

Requirements

• Excellent communication skills
• Friendly and outgoing personality
• Good judgment and a commitment to safety
• Ability to work and interact with people from diverse backgrounds
• Passion and excitement about Worlds of Fun
• Availability to work weekdays, weekends, evenings, and holidays

Benefits

• Paid training
• Free uniforms
• Free admission to Worlds of Fun and other Cedar Fair parks
• Free tickets for friends and family
• 25% discounts on food
• 25% discounts on merchandise
• Employee-only ride nights
• Game nights
• Free food events