Guest Services Associate

About the position

The Guest Services Associate at Meow Wolf plays a crucial role in welcoming guests to the immersive art experience, ensuring they have an exceptional visit. This part-time position involves engaging with guests, providing information, and assisting with operational duties to enhance the overall experience. The associate embodies the values of creativity, inclusion, and customer service, contributing to a vibrant and welcoming environment.

Responsibilities

• Greet guests and provide information about ticketing, upcoming events, and Meow Wolf history.
• Monitor crowds and assist with crowd control to ensure the safety of guests and staff.
• Process ticketing and merchandise transactions.
• Monitor objects and props within the exhibition to ensure proper placement and functionality.
• Provide guests with information about the interactive experience, narrative, and contributing artists.
• Create and maintain a pleasant environment for guests by collaborating with other team members to keep the exhibition clean and organized.
• Respond to injuries and emergencies appropriately, including reporting incidents to the manager on duty.
• Fulfill other duties as required or directed by management.

Requirements

• Strong service skills and welcoming demeanor required.
• Ability to communicate with others to exchange information.
• Ability to embody Meow Wolf customer service expectations to enhance guest's experience.
• Learn and operate ticketing and point of sale systems.
• Follow and enforce safety rules.
• Maintain composure in stressful situations.
• Adaptable to changes in a fast-paced work environment.
• An interest in the arts.
• Must be 18 years of age or older at time of hire.

Nice-to-haves

• Prior work experience in high-volume, guest-facing spaces such as retail, museums, theme parks, recreation facilities, escape rooms.
• Prior experience with point-of-sale systems.
• Bilingual, especially but not limited to English and Spanish.

Benefits

• Paid parental leave
• Health savings account
• Disability insurance
• Health insurance
• Dental insurance
• 401(k)
• Parental leave
• Employee assistance program
• Vision insurance
• Life insurance