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Christian Career Center - Manchester Township, NJ
posted 2 months ago
Full-time - Mid Level
Manchester Township, NJ
Administrative and Support Services
About the position
The Guest Services Director at America's Keswick is responsible for establishing and maintaining a service culture that reflects Christ-like values within the Guest Services Department. This role involves overseeing guest service operations, managing a team, and ensuring exceptional guest experiences through effective communication and coordination with various departments.
Responsibilities
- Oversee all aspects of guest service operations to ensure exceptional guest experiences.
- Manage the guest services team and coordinate group and individual reservations.
- Handle guest inquiries and maintain accurate records and forecasts.
- Act as a liaison between guests and various departments, such as food service and housekeeping.
- Supervise the sales contract process and manage the events calendar.
- Oversee the reservation system and ensure operational efficiency.
- Play a key role in staff development, including scheduling, training, and performance evaluation.
Requirements
- Minimum of a high school diploma; Bachelor's degree preferred or equivalent experience.
- At least 5 years of experience in a customer service-related field.
- Strong verbal and non-verbal communication skills.
- Proficient in MS Office Suite and other proprietary programs.
- Excellent leadership, discipleship, and team-building skills.
- Superior customer service skills and sales/negotiation abilities.
