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Americas Keswick - Manchester Township, NJ

posted 2 months ago

Full-time - Mid Level
Manchester Township, NJ
Religious, Grantmaking, Civic, Professional, and Similar Organizations

About the position

The Guest Services Director is responsible for establishing and maintaining the service culture and standards within the Guest Services Department. This role emphasizes a Christ-like environment through effective communication and connection with guests, ensuring exceptional service and operational efficiency.

Responsibilities

  • Oversee all aspects of guest service operations to ensure exceptional guest experiences.
  • Manage the guest services team and coordinate group and individual reservations.
  • Handle guest inquiries and maintain accurate records and forecasts.
  • Act as a liaison between guests and various departments, such as food service and housekeeping.
  • Supervise the sales contract process and manage the events calendar.
  • Oversee the reservation system and ensure smooth event and group management.
  • Play a key role in staff development, including scheduling, training, and performance evaluation.
  • Be available to handle guest needs and ensure operational efficiency.

Requirements

  • Minimum of a high school diploma; Bachelor's degree preferred or equivalent experience.
  • At least 5 years of experience in a customer service-related field.
  • Solid verbal and non-verbal communication skills.
  • Strong computer skills, particularly with MS Office Suite and other proprietary programs.
  • Ability to work in a busy environment with strong administrative and organizational skills.
  • Excellent leadership abilities and strong team building skills.
  • Superior customer service skills and sales/negotiation skills.
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