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Guest Services Representative

$26,000 - $28,600/Yr

Hilton - Advance, NC

posted 2 months ago

Part-time,Full-time - Entry Level
Advance, NC
Accommodation

About the position

The Guest Services Representative plays a crucial role in delivering exceptional customer service at the Hampton Inn in Bermuda Run. This position is responsible for ensuring that guests have a welcoming and memorable experience, managing check-in and check-out processes, and addressing guest inquiries and complaints efficiently. The ideal candidate will have strong communication skills and a passion for hospitality.

Responsibilities

  • Greet guests upon arrival with a warm and friendly demeanor.
  • Manage check-in and check-out processes efficiently.
  • Handle guest inquiries and provide information about hotel services, local attractions, and amenities.
  • Maintain accurate records of guest bookings and reservations.
  • Address guest complaints or issues promptly and professionally.
  • Assist with night audit duties as required.
  • Operate phone systems to manage incoming calls effectively.
  • Collaborate with other hotel departments to ensure guest satisfaction.
  • Provide support in managing guest relations to enhance overall experience.

Requirements

  • Previous experience in customer service or hospitality is preferred.
  • Strong phone etiquette and communication skills are essential.
  • Bilingual or multilingual abilities are a plus, enhancing guest interactions.
  • Familiarity with hotel management software and phone systems is advantageous.
  • Ability to work flexible hours, including nights and weekends as needed.
  • A positive attitude and a commitment to providing excellent guest services.
  • Knowledge of local attractions and amenities is beneficial for assisting guests.

Nice-to-haves

  • Hotel experience: 1 year (Preferred)

Benefits

  • 401(k)
  • 401(k) matching
  • Employee discount
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Vision insurance
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