Guest Services Representative

Trinity Health - Shelby, MI

Full-time

Shelby, MI

10,001+ employees

Hospitals

About the position

The Guest Services Representative at Trinity Health plays a crucial role in assisting patients during their hospital visit. This position involves checking in patients at kiosks, obtaining necessary information and signatures, and explaining healthcare policies. The representative also assigns rooms, prepares admission records, and ensures a smooth transition for patients to various departments within the hospital.

Responsibilities

• Obtain personal and financial information and signatures on insurance and consent forms from patients or family members.
• Assign rooms to patients and explain hospital policies and procedures when necessary.
• Explain Advance Directives to patients/families.
• Initiate patient transfers and arrange for patient escort to departments.
• Prepare records of admission and outpatient services, verifying demographic and insurance information.
• Prepare charts, labels, and identification bands when applicable.
• Meet and greet visitors in the outpatient department and register outpatients as necessary.

Requirements

• Well developed communication skills, both written and oral.
• Ability to communicate effectively with individuals and groups representing diverse perspectives.
• Prior employment in a health care environment preferred.
• Knowledge of medical terminology.
• Knowledge and ability to use computer applications and complete data entry functions.
• Commitment to the philosophy, values, mission, and vision of the organization.