Guest Services Specialist - Bilingual

UW Health - Madison, WI

Full-time

Madison, WI

Educational Services

About the position

The Guest Services Specialist - Bilingual position at UW Health involves providing exceptional customer service at the information desk and waiting areas of University Hospital. The role is crucial in creating a welcoming environment for patients, families, and visitors, ensuring they receive the necessary support and information during their visit. This full-time position requires bilingual proficiency in Spanish to effectively communicate with a diverse patient population.

Responsibilities

• Support the information desk and waiting rooms by providing excellent customer service.
• Greet patients, families, and visitors to create a welcoming environment.
• Assist guests with inquiries and provide information about hospital services.
• Maintain a clean and organized workspace to enhance the guest experience.

Requirements

• High School Diploma or equivalent is required.
• 6 months of customer service, administrative support, retail, or related experience is required.
• Bilingual in Spanish is a must.

Nice-to-haves

• Experience in a healthcare setting is preferred.
• Familiarity with hospital operations and services.

Benefits

• Health and dental insurance
• Paid time off
• Retirement plans
• Tuition reimbursement
• Wellness options at work
• Flexible scheduling options