Guest Services Specialist - Days

$33,987 - $37,752/Yr

Helio Health - Syracuse, NY

Full-time - Entry Level

Syracuse, NY

Ambulatory Health Care Services

About the position

The Guest Services Specialist at Helio Health plays a crucial role in supporting patients with substance use and mental health disorders. This full-time position involves orienting patients, managing their ongoing needs, and ensuring the facility is clean and safe. The specialist will also assist with transportation and crisis intervention as needed, contributing to a supportive environment for recovery.

Responsibilities

• Assist in orientating patients to the facility.
• Manage ongoing needs throughout the patient's stay in the program.
• Prepare and maintain the facility for use and cleanliness.
• Respond to patient inquiries and requests, resolving issues in a timely manner.
• Demonstrate knowledge of program expectations and schedules to assist patients.
• Transport service recipients to and from their appointments.
• Assist with crisis intervention activities as requested.
• Perform other duties as assigned by supervisor.

Requirements

• High School Graduate or equivalent (GED).
• Entry level knowledge of biopsychosocial process of addiction/recovery and self-help group process.
• Ability to relate effectively with staff, patients, and the professional community.
• Good oral and written communication skills.
• Sound judgment and cultural competency.
• Proficiency with basic computer applications.
• Valid NYS Driver's license required.

Benefits

• Health insurance including dental and vision for employees and families.
• Paid Vacation and Sick leave - No Waiting Period for accruals.
• Paid holidays, including a floating birthday holiday.
• 401(k) plan with up to 5% company match.
• Company paid short-term disability insurance.
• Company sponsored life insurance.
• Employee Assistance Program (EAP).