Guest Services Specialist

$34,154 - $39,250/Yr

10 Monument Health Rapid City Hospital, Inc. - Rapid City, SD

Full-time - Entry Level

Rapid City, SD

About the position

The Guest Services Specialist plays a crucial role in providing exceptional customer service to patients, family members, visitors, and other caregivers at Monument Health. This position focuses on creating positive experiences through face-to-face interactions, phone, and email communication, ensuring that non-clinical needs are met during challenging times. The specialist collaborates with various stakeholders to enhance patient and guest experiences, embodying a service culture that prioritizes care and support.

Responsibilities

• Provide uncompromising service to hospital patients and their visitors by arranging personal and convenience services.
• Greet and assist patients and visitors within and around the hospital (Wayfinding).
• Assist visitors in connection with patient support and visitation.
• Guide and assist visitors through self-check-in at the kiosks for Visitor Management System.
• Monitor and manage waiting areas as assigned, promoting comfortable and calm healing space.
• Visit admitted patients on a periodic schedule to ensure non-clinical needs are met and promote program knowledge.
• Promote meaningful relationships through engaging and informed conversation with patients and visitors via face-to-face interaction, phone and email.
• Track accomplishments and challenges, constantly evaluating service levels and reporting them to direct supervisor.
• Patient/Visitor Transport to/from rooms via wheelchair.
• Provide driving directions and printed maps for area hotel accommodations and attractions.
• Enter all patient and visitor requests into a central database.
• Project an approachable and professional image at all times.
• Maintain a general understanding of events occurring at the hospital.
• Respond to patient and visitor requests in a professional, courteous and timely manner, without exception.

Requirements

• High School Diploma or GED equivalent
• 2 years of customer service experience
• 1 year of front desk, concierge, or other hospitality experience

Nice-to-haves

• Experience in a healthcare setting
• Knowledge of local area and attractions

Benefits

• Supportive work culture
• Medical, Vision and Dental Coverage
• Retirement Plans, Health Savings Account, and Flexible Spending Account
• Instant pay is available for qualifying positions
• Paid Time Off Accrual Bank
• Opportunities for growth and advancement
• Tuition assistance/reimbursement
• Excellent pay differentials on qualifying positions (extra pay for working evening, nights or weekends)
• Flexible scheduling