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Marriott International - Nashville, TN
posted 4 days ago
About the position
The position involves organizing, confirming, processing, and conducting all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Responsibilities include securing payment, verifying and adjusting billing, activating and filing room keys, processing all guest requests, and relaying messages. The role also requires printing contingency lists to maintain a record of all guests in case of emergency, identifying and explaining room features to guests, and providing directions and information regarding property amenities, services, and local areas of interest. Follow-up on outstanding requests or problems from the previous day is essential, along with running and reviewing daily reports/logs. Completing designated cashier and closing reports in the computer system, accepting and recording wake-up call requests, counting the bank at the beginning and end of shifts, and processing all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges are also part of the job. Additionally, notifying Loss Prevention/Security of any guest reports of theft is required.
Responsibilities
- Organize and conduct guest check-ins/check-outs
- Process room reservations, requests, changes, and cancellations
- Secure payment and verify billing
- Activate and file room keys
- Process guest requests and relay messages
- Print contingency lists for emergency records
- Identify and explain room features to guests
- Provide directions and information about property amenities and local areas of interest
- Follow up on outstanding requests or problems
- Run and review daily reports/logs
- Complete cashier and closing reports in the computer system
- Accept and record wake-up call requests
- Count bank at beginning and end of shift
- Process all payment types and provide change
- Notify Loss Prevention/Security of theft reports
- Maintain confidentiality of proprietary information
- Ensure professional appearance and conduct
Requirements
- Ability to stand, sit, or walk for extended periods
- Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
- Clear and professional communication skills
- Ability to develop and maintain positive working relationships
- Ability to comply with quality assurance expectations and standards
