Guestlist Moderator

$31,200 - $31,200/Yr

Tao Group Hospitality - Las Vegas, NV

Part-time

Las Vegas, NV

About the position

The Guestlist Moderator plays a crucial role in facilitating guests' entry into the venue by verifying their reservations and allowing access. This position acts as a liaison between promotions, VIP services, and guests, ensuring a smooth and efficient entry process. The moderator is responsible for maintaining crowd control, preventing theft, and discouraging altercations in a high-volume nightclub atmosphere by notifying security as needed. It is essential for the moderator to work in a professional manner while maintaining a positive attitude and delivering superior guest service at all times. Additionally, the moderator must stay informed of any door or pricing changes that might affect the venue and services. It is important to note that this is a non-tip receiving position, meaning the Guestlist Moderator is not allowed to accept any form of money from guests. Essential functions of the position include remaining alert for any suspicious persons or activities, reacting professionally and rationally in emergency and pressure situations, and identifying intoxicated, disorderly, or insubordinate guests to report them to security. The moderator must communicate professionally with all management from the Host Hotel/Casino and assist all guests with entry to the venue. Maintaining professionalism in the workplace and with co-workers and patrons is vital, as is being attentive to all company-related events and upcoming venue changes. The moderator is expected to maintain a proper and professional appearance and attitude, promote a friendly atmosphere for customers and co-workers, and provide customers with information and directions. Furthermore, the moderator must inform management of any complaints, comments, or incidents, perform all prior arrangements to be ready to start on time, and complete all necessary duties by the end of the shift. Accurately assessing the number of guests in a group, crossing off names on the guest list, and handing out tickets accordingly are also key responsibilities. Constant vigilance regarding surroundings and customer interactions is essential, and the moderator may be required to assist with additional tasks as assigned.

Responsibilities

• Facilitate guest entry by verifying reservations and allowing access to the venue.
• Act as a liaison between promotions, VIP services, and guests.
• Maintain crowd control and prevent theft in a high-volume nightclub atmosphere.
• Notify security of any suspicious activities or altercations.
• Provide superior guest service while maintaining a positive attitude.
• Stay informed of door/pricing changes that may affect the venue and services.
• Remain alert for suspicious persons or activities.
• React professionally in emergency and pressure situations.
• Identify and report intoxicated or disorderly guests to security.
• Communicate professionally with management from the Host Hotel/Casino.
• Assist guests with entry to the venue.
• Maintain professionalism with co-workers and patrons.
• Promote a friendly atmosphere for customers and co-workers.
• Provide customers with information and directions.
• Inform management of complaints, comments, or incidents.
• Prepare to start on time and complete all necessary duties by the end of the shift.
• Accurately assess group sizes and manage the guest list accordingly.
• Pay attention to surroundings and customer interactions.
• Assist with additional tasks as assigned.

Requirements

• High School Diploma or equivalent required; Bachelor's Degree in hospitality preferred.
• Proficient in Windows Microsoft Office and POS systems; Oracle knowledge preferred.
• Must be 21 years of age or older.
• Ability to write and verbally communicate effectively.
• Must maintain good positive energy throughout the day.
• Ability to print legibly for Team Members, management, and guests to read.
• Must be able to stand for extended periods of time.
• Must be able to move quickly and handle physical demands.

Nice-to-haves

• Experience in a high-volume hospitality environment.
• Knowledge of crowd control techniques.
• Ability to handle difficult guests professionally.

Benefits

• Employee discount