HaloPSA Architect

Impact Networking - Austin, TX

Full-time - Mid Level

Austin, TX

Merchant Wholesalers, Durable Goods

About the position

Impact is seeking a HaloPSA Architect to enhance our service management capabilities through the implementation and administration of HaloPSA. This role is crucial for managing the configuration, optimization, and maintenance of the HaloPSA system to support business operations effectively.

Responsibilities

• Lead the configuration and implementation of HaloPSA across multiple departments.
• Administer and maintain the HaloPSA system, ensuring peak performance and reliability.
• Customize workflows, automation rules, and service request types to align with business needs.
• Manage integrations with third-party tools and services.
• Monitor system performance, troubleshoot issues, and implement solutions.
• Train internal teams on HaloPSA functionalities and best practices.
• Ensure data integrity and manage system backups and updates.
• Develop and maintain comprehensive documentation for all configurations and customizations.

Requirements

• Proven experience with HaloPSA configuration and administration.
• Strong understanding of IT service management (ITSM) principles and workflows.
• Proven experience in creating customized workflows and automation in HaloPSA.
• Expertise in troubleshooting and resolving HaloPSA system issues.
• Experience with integrating HaloPSA with third-party systems (e.g., CRM, accounting software).
• Excellent communication skills and ability to train technical and non-technical users.
• Strong problem-solving skills and attention to detail.

Nice-to-haves

• HaloITSM experience

Benefits

• 20 days of PTO
• 12+ paid holidays
• Flexible Sick Day Policy
• Paid Parental Leave
• Comprehensive Health, Disability Life, Dental and Vision Plans
• 401(K) discretionary match & retirement plans
• Continued education reimbursement
• On-going training & development opportunities