Hands And Feet Support

Axiom Technologies - Swedesboro, NJ

Full-time

Swedesboro, NJ

Telecommunications

About the position

Axiom Technologies is seeking a capable resource for a full-time position to provide onsite and on-call assistance to end-users within the organization's desktop computing environment. The role involves coordinating various activities, from simple tasks to complex plans, ensuring optimal service delivery for hardware, software, and operating system issues.

Responsibilities

• Deliver onsite support functions for end user issues, such as hardware, software, and operating system troubleshooting.
• Provide request fulfillment for new hire PC deployments, terminations, computer upgrades, and office moves support.
• Install and troubleshoot office productivity applications, such as O365, Outlook, Excel, Word, PowerPoint, Teams, Zoom, OneDrive, Adobe, and browsers.
• Understand the company's email configuration and provide basic troubleshooting.
• Knowledge of request and incident management processes and best practices.
• Support infrastructure assets such as servers, network, and industrial/distribution center devices.
• Conduct shift handover activities and email status reports.
• Perform walk-throughs and visual inspections of all rack-mounted equipment and critical fixed asset monitoring panels.
• Conduct alerts monitoring for any amber/red alerts and open incidents with respective towers.
• Image and troubleshoot mobile carts and install software on RF guns.
• Assist other team members with racking and de-racking of servers, cabling, and wiring of other equipment as needed.
• Assist IT teams to perform reboot, hardware failure troubleshooting, and work closely with facility and IT Ops teams for scheduled maintenance/upgrade/project work.
• Repower appliances and troubleshoot to fix switches/routers/servers.
• Test connection activities using laptops on switches and test wireless access points for activity.
• Provide console access to network equipment and assist with screen sharing for remote control of console access.
• Perform UAT testing based on the guidance of company SME.
• Rack and stack new servers or routers based on the assistance of the equipment owner.

Requirements

• Experience in software troubleshooting and desktop support.
• Knowledge of ServiceNow, MS Teams, and other common productivity and collaboration software.
• Strong customer service orientation and excellent verbal and written communication skills.
• Ability to lift and/or move up to 40 pounds.

Nice-to-haves

• Experience with ITIL processes.
• Familiarity with infrastructure assets such as servers and network devices.

Benefits

• Full-time employment with a global IT services partner.
• Opportunities for career advancement and skill development.