Hardware Break Fix Engineer - Los Alamos, NM - DOE Q Clearance Information Technology

$80,000 - $100,000/Yr

Mgc.Agency - Los Alamos, NM

Full-time

Los Alamos, NM

Oil and Gas Extraction

About the position

The Hardware Break/Fix Engineer will be responsible for maintaining the availability and performance of High-Performance Computing (HPC) systems for SOC's client in Los Alamos, NM. This role involves troubleshooting hardware issues, monitoring system health, and ensuring compliance with security protocols. The engineer will also document procedures, manage support cases, and assist with hardware installations, all while providing excellent customer service and maintaining effective communication with team members and clients.

Responsibilities

• Maintain the HPC systems availability to the customer
• Create and document site procedures, system diagrams, and other configuration or support documents
• Monitor and maintain system health on the HPC system(s) - compute, network and storage
• Review, resolve and respond to client tickets
• Create, monitor and close all support cases
• Maintain availability reports for tracking SLA's
• Maintain the system security posture required by the client
• Troubleshoot and repair hardware issues
• Track/document the hardware repairs as well as opening, tracking, closing part cases and returning replaced parts
• Maintain the on-call schedule to support our 365 24x7x2/4 contracts
• Assist with hardware and system installation activities in new systems
• Maintain system software and firmware revisions, including patches, updates, and OS upgrades
• Solve system hardware, software, and third-party software issues, and provide detailed and thoughtful analysis of problem and solution
• Gather data, perform analysis, and escalate problems to higher-level product support groups and appropriate management when necessary to ensure timely resolution of system or customer issues
• Provide solutions and implement repair or workarounds, when possible, fully documenting steps taken when required
• Answer customer inquiries concerning system software versions, product lifecycles, new releases, and third-party applications
• Work with minimal direction from the technical lead and with customer nominated representatives to accomplish assigned tasks
• Participate as part of a team and maintain good relationships with team members and customers

Requirements

• 3 - 5 years of technical experience and a Bachelor of Arts/Science or equivalent degree in computer science or related area of study; without a degree, two additional years of relevant professional experience (5-7 years in total)
• Previous experience working on Servers, Storage, and Networking in a Datacenter environment
• Understanding of a Data Center IT Operations environment
• Ability to lead and work effectively in a team environment
• Extensive knowledge and experience with Linux operating systems (RHEL or SLES), workload management systems, parallel file systems, networking and security
• Ability to maintain system software, utilizing debugging tools for problem isolation; will perform software builds, software upgrades, and patch installation as needed
• Excellent interpersonal, customer relations and problem management skills, with the ability to stay calm and professional under pressure while working to strict deadlines
• Experience with project planning and management, process management, and team or project leadership preferred
• Able to clearly document processes and procedures with a focus toward mentoring and knowledge sharing
• Professional written and verbal communication skills
• Attention to detail with a focus on customer satisfaction
• Occasional travel for training is required

Nice-to-haves

• CompTIA A+ or Server+ Certification
• Security+ Certification
• Vendor Certifications
• HPC - High Performance Computing
• Scripting languages (e.g. Bash, Perl, Python, etc.)
• Familiarity with ticket-tracking software (any ticket tracking is good)

Benefits

• Competitive salary range of $80,000 to $100,000
• Equal Opportunity Employer
• Comprehensive benefits package (not specified in detail)