Hardware Engineer , Engineering

Hexagon Metrology - Tucson, AZ

Full-time - Mid Level

Tucson, AZ

10,001+ employees

Computer and Electronic Product Manufacturing

About the position

The Hardware Applications Engineer at Hexagon is a technical support role focused on providing exceptional assistance to customers regarding hardware and software issues. This position requires strong analytical and communication skills to effectively resolve customer problems and maintain positive relationships. The engineer will be involved in hardware design reviews, system requirements development, testing, and documentation, while also engaging directly with customers to address their needs and feedback.

Responsibilities

• Perform hardware design reviews including schematic and SI reviews to ensure customer designs meet Hexagon guidelines
• Define, analyze, and develop systems engineering, mechanical and electronics requirements for Hexagon Mining hardware products
• Design, validate, execute, and evaluate tests for Hexagon Mining hardware products
• Generate technical documentation to support Hexagon Mining hardware products including specifications, content for technical manuals and data sheets, test plans, drawings, etc.
• Work directly with Hexagon customers, analyze data to answer questions, reproduce errors, resolve issues, or escalate customer problems
• Engage in customer interactions and communications via conference calls or face-to-face meetings
• Perform hardware debug procedures using oscilloscopes, analyzers, and shell scripts to qualify, validate, and resolve Hexagon product issues for customer systems
• Track, file new bugs and reproduce issues as needed
• Create hardware design guides, application notes, datasheets, and other supporting technical collateral
• Provide feedback to the product team to influence future Hexagon product designs based on customer feedback and technology trends
• Oversee the design and development of the group's hardware platform for current and future products
• Design, Test, and Delivery of PCBA solutions
• Ensure compatibility of selected hardware with software and approved overall product directions
• Support Manufacturing, Service/Support, and RMA teams to solve hardware-related issues and improve processes
• Analyze new products returned from field trials to discover design flaws and propose solutions
• Work with 3rd party certification laboratories to obtain compliance/certification on new and existing hardware products
• Provide recommendations regarding hardware product directions relevant to the mining business and new technologies
• Initiate continuous product improvement activities
• Perform other duties as required.

Requirements

• BS/MS in Electrical Engineering, Computer Engineering, Systems Engineering, or a related field (or equivalent experience)
• A minimum of 3-5 years of engineering experience
• Experience with autonomous vehicles and/or Product Development is desirable
• Strong analytical skills including experience in PCB design and review
• Professional-level interpersonal skills, with the ability to adjust communication to the technical level of the audience
• Highly developed capability to communicate procedures, results, and recommendations accurately and succinctly to customers
• Experience with using lab tools such as oscilloscopes, multi-meters, and logic analyzers
• Comfortable working in various Linux environments as well as with Windows operating systems.