Hardware/Software Engineer

Ribbon Communications - Westford, MA

Full-time

Westford, MA

Professional, Scientific, and Technical Services

About the position

The Hardware/Software Engineer at Ribbon is responsible for developing hardware, cabling, and software specifications and drawing documents to support the implementation and integration of assigned projects. This role is crucial in fulfilling services sold and includes various engineering tasks such as configuration, integration, testing, migration, and solution validation, all aimed at meeting or surpassing customer expectations.

Responsibilities

• Meet with Customer to understand desired solution and ensure Customer clearly understands all criteria and deliverables.
• Create an Order Capture Worksheet (OCW) with detailed provisioning information.
• Produce detailed specs and drawings required via Ribbon tools and procedures.
• Identify and explore impacts and risks to current configuration.
• Solution validation - ensure configuration details meet or exceed Customer requirements.
• Review and follow existing documentation as applicable.
• Provide project support through services completion related to engineering solution and budget.
• Deliverables include Early Job Conference (EJC) and Customer Information (CI) meetings to gather and review final engineering inputs for the project.
• Create hardware and cabling specs and drawings for inputs to downstream processes including supply chain and deployment team.
• Identify and order required software via Ribbon tools and processes.

Requirements

• Bachelor's degree in Telecommunications or Electrical Engineering, or equivalent experience.
• 3+ years' experience creating Hardware/Software specifications and drawings.
• Experience configuring equipment in complex networks/solutions.
• Self-motivated individuals able to learn quickly and work in a fast-paced environment.
• Strong communication skills and the ability to effectively work with others.
• Candidates must be driven to achieve results while maintaining deadlines.
• Unix/Linux/Solaris knowledge and skills.
• Excellent organizational skills.