Hardware Standards Engineer

ServiceNow - Austin, TX

Full-time - Mid Level

Austin, TX

5,001-10,000 employees

Professional, Scientific, and Technical Services

About the position

The Hardware Standards Engineer will be responsible for developing and maintaining global hardware design standards and architecture for ServiceNow's datacenters. This role involves creating documentation for server and storage solutions, managing relationships with suppliers, and evaluating new technologies to ensure efficient hardware deployment across the organization.

Responsibilities

• Develop server, storage, and full-rack hardware standards for ServiceNow datacenters worldwide.
• Build and maintain documentation for server, storage, cloud service provider, and rack SKU.
• Support relationships with resellers, integrators, suppliers, and cloud service providers like AWS and Azure.
• Identify and validate alternate hardware solutions to ensure continuity of supply.
• Work directly with hardware manufacturers to evaluate new technologies and products.

Requirements

• 2+ years of datacenter technician and/or technical program manager experience required.
• 2+ years of experience in at least two of the following areas: enterprise server solutions, enterprise storage solutions, rack-level power design/management, complex network cabling design.
• Basic understanding of AC/DC power calculations.
• Critical attention to detail is a must.
• Demonstrated ability to drive complex problems to resolution.
• Bachelor's degree or equivalent experience in Computer Information Systems (CIS), Management Information Systems (MIS), or Computer Science (CS) or related field.
• Excellent communication and customer skills, problem solving, conflict management, listening, time management and interpersonal skills required.

Nice-to-haves

• Experience using the ServiceNow platform preferred but not required.