HARDWARE SUPPORT ENGINEER WITH SECURITY CLEARANCE

$83,200 - $93,600/Yr

ASGN - Salt Lake City, UT

Full-time

Salt Lake City, UT

Administrative and Support Services

About the position

Apex Systems is seeking a dedicated Hardware Support Engineer to join our team in support of a large Department of Defense (DOD) client located in the Salt Lake City, UT area. This position is crucial for ensuring the smooth operation of hardware systems and providing top-notch support to our clients. The ideal candidate will possess an active TS/SCI Security Clearance, which is a prerequisite for consideration. This role is a 12+ month contract position, offering a competitive pay rate of $40-45 per hour. As a Hardware Support Engineer, you will be responsible for a variety of tasks that include gathering and analyzing data, escalating issues to higher-level support and management as necessary, and maintaining high levels of customer satisfaction by effectively understanding and communicating client needs. In this role, you will handle hardware support tasks that encompass installation, configuration, proactive maintenance, and repairs. You will collaborate closely with the Account Support Manager (ASM) on technical deliverables and will be expected to resolve most technical incidents independently. For more complex issues, you will work as part of a team to find solutions. A key aspect of your responsibilities will be to proactively identify potential escalations and alert management, providing solutions to prevent future problems. You will also be tasked with applying solutions to address moderately complex customer needs while balancing internal and customer requirements. Additionally, you will identify opportunities for additional services that could drive future revenue growth and build strong relationships with management in assigned accounts.

Responsibilities

• Gather and analyze data, escalating issues to higher-level support and management as needed to ensure timely resolution.
• Maintain high customer satisfaction by understanding and communicating their needs.
• Handle hardware support tasks, including installation, configuration, proactive maintenance, and repairs, collaborating with ASM on technical deliverables.
• Resolve most technical incidents independently and work with the team on more complex issues.
• Proactively identify and alert management to potential escalations and provide solutions to prevent future problems.
• Apply solutions to address moderately complex customer needs and balance internal and customer requirements.
• Identify opportunities for additional services that could drive future revenue growth.
• Build strong relationships with management in assigned accounts.

Requirements

• Active TS/SCI Security Clearance is required.
• Good understanding of server components, removal and replacement.
• Thorough knowledge of company products and service offerings, company organization, third-party products, and market trends.
• Ability to communicate tactfully with diplomacy up to senior management levels within an organization.
• Active listening skills and ability to adjust messages to audience level.
• Exemplary consulting skills to become a trusted advisor to the customer and provide clarity to solution determination.
• Problem-solving skills (proactive, reactive, and creative).

Nice-to-haves

• Experience in hardware support and platform server experience.
• Ability to provide suggestions for operational efficiencies.