ASGN - Salt Lake City, UT
posted 2 months ago
Apex Systems is seeking a dedicated Hardware Support Engineer to join our team in support of a large Department of Defense (DOD) client located in the Salt Lake City, UT area. This position is crucial for ensuring the smooth operation of hardware systems and providing top-notch support to our clients. The ideal candidate will possess an active TS/SCI Security Clearance, which is a prerequisite for consideration. This role is a 12+ month contract position, offering a competitive pay rate of $40-45 per hour. As a Hardware Support Engineer, you will be responsible for a variety of tasks that include gathering and analyzing data, escalating issues to higher-level support and management as necessary, and maintaining high levels of customer satisfaction by effectively understanding and communicating client needs. In this role, you will handle hardware support tasks that encompass installation, configuration, proactive maintenance, and repairs. You will collaborate closely with the Account Support Manager (ASM) on technical deliverables and will be expected to resolve most technical incidents independently. For more complex issues, you will work as part of a team to find solutions. A key aspect of your responsibilities will be to proactively identify potential escalations and alert management, providing solutions to prevent future problems. You will also be tasked with applying solutions to address moderately complex customer needs while balancing internal and customer requirements. Additionally, you will identify opportunities for additional services that could drive future revenue growth and build strong relationships with management in assigned accounts.