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ASGN - Salt Lake City, UT
posted 2 months ago
Apex Systems is seeking a dedicated Hardware Support Engineer to join our team in Salt Lake City, UT, supporting a significant Department of Defense (DOD) client. This role is crucial for ensuring the smooth operation of hardware systems and providing top-notch support to our clients. The ideal candidate will possess a strong background in hardware support and platform server experience, along with an active TS/SCI Security Clearance, which is mandatory for this position. This is a 12-month contract role with a competitive pay range of $40-45 per hour, reflecting the importance of the responsibilities involved. In this position, the Hardware Support Engineer will be responsible for gathering and analyzing data related to hardware performance and issues. The engineer will escalate problems to higher-level support and management as necessary to ensure timely resolutions. A key aspect of this role is maintaining high customer satisfaction by effectively understanding and communicating client needs. The engineer will handle various hardware support tasks, including installation, configuration, proactive maintenance, and repairs, while collaborating with the Account Service Manager (ASM) on technical deliverables. The successful candidate will be expected to resolve most technical incidents independently, while also working collaboratively with the team on more complex issues. Proactive identification of potential escalations is essential, along with providing solutions to prevent future problems. The engineer will apply solutions to address moderately complex customer needs, balancing internal requirements with those of the customer. Additionally, the role involves identifying opportunities for additional services that could drive future revenue growth and building strong relationships with management in assigned accounts.