Hardware Technician IT, Information Systems

$48,402 - $72,592/Yr

Homestreet Bank - Federal Way, WA

Full-time - Entry Level

Federal Way, WA

Credit Intermediation and Related Activities

About the position

The IT Hardware Technician at HomeStreet Bank is responsible for supporting and maintaining in-house technology equipment and IT assets. This role involves installing, configuring, diagnosing, repairing, and upgrading corporate hardware while ensuring optimal performance. The technician will troubleshoot issues, provide end-user assistance, and proactively assist users in preventing future problems.

Responsibilities

• Receive customer problem reports and resolve problems immediately or within the scope of the documented Service Level Agreement.
• Complete Service Requests (SR) and incidents as required.
• Proactively assist users in preventing future problems by identifying root causes and providing training.
• Communicate potential problems and patterns of errors to the Helpdesk and IT Technical Services Department.
• Install and maintain all hardware assets, including desktop computing equipment and multi-function printers.
• Provide support to all users on the network, both hardware and software.
• Document all communication to and from customers using the HEAT ticketing system.
• Coordinate and track hardware inventories for add/change/delete requests.
• Manage employee moves, office openings, and closures, including moving desktop equipment and networking equipment.
• Maintain a knowledge base to assist with timely troubleshooting.
• Track and manage loaner laptops and other IT equipment.

Requirements

• High School diploma or equivalent.
• Minimum two years of PC Support or Help Desk Experience.
• A+ Certification at time of hire or within 6 months of hire.
• Excellent verbal and written communication skills.
• Knowledge of LAN/WAN technology.
• Technical knowledge of Microsoft software and Dell Hardware preferred.
• Knowledge of HEAT is a plus.

Nice-to-haves

• Strong ability to work with others in a cooperative and professional manner.
• Self-starter with strong attention to detail and organization.
• Ability to maintain effective communication with co-workers and management.
• Good problem-solving, research, and decision-making skills.

Benefits

• Wellness program
• Paid holidays
• Disability insurance
• Health insurance
• Dental insurance
• 401(k)
• Family leave
• Employee assistance program
• Vision insurance
• 401(k) matching
• Employee discount