Hattie Bs Hot Chicken Now Interviewing for Regional Director of Operations
Hattie B's Hot Chicken - Nashville, TN
posted 4 months ago
About the position
The Regional Director of Operations (RDO) is responsible for overseeing the operations of multiple restaurant locations within a designated area or region. This role involves ensuring all units operate efficiently and maintain high standards of food quality, Guest service, and staff performance while achieving financial goals. The RDO will lead and support individual restaurant managers, drive operational excellence, and implement strategic initiatives to maximize profitability and Guest satisfaction. The successful candidate will be responsible for maintaining and living Hattie B's four foundational pillars. The RDO will oversee day-to-day operations of multiple restaurant locations, ensuring consistent adherence to company standards, policies, and procedures across all units. This includes monitoring and analyzing financial performance, implementing cost control measures, and identifying opportunities for improving efficiency. The role also requires recruiting, training, and mentoring restaurant managers to develop their leadership and operational skills, fostering a positive work environment that encourages teamwork and professional growth. In addition, the RDO will ensure a high level of Guest satisfaction is maintained across all restaurant locations by monitoring service delivery and food quality. Financial management is a key responsibility, as the RDO will manage budgets, analyze financial reports, and drive sales growth through local marketing efforts and community engagement. Compliance with health, safety, and sanitation regulations is critical, and the RDO will conduct regular audits and inspections to identify and address potential risks. Strategic planning is also a significant aspect of this role, as the RDO will collaborate with senior management to develop and execute business strategies, identify market opportunities, and coordinate the opening of new restaurant locations. Regular reports and updates on the performance of each unit will be provided to the VP of Operations.
Responsibilities
- Oversee day-to-day operations of multiple restaurant locations.
- Ensure consistent adherence to company standards, policies, and procedures across all units.
- Monitor and analyze financial performance, including sales, expenses, and profitability metrics.
- Implement cost control measures and identify opportunities for improving efficiency.
- Recruit, train, and mentor restaurant managers to develop their leadership and operational skills.
- Provide ongoing coaching, feedback, mentoring, and performance evaluations to direct reports.
- Foster a positive work environment encouraging teamwork, communication, and professional growth.
- Ensure a high level of Guest satisfaction is maintained across all restaurant locations.
- Monitor and improve service delivery, ensuring food quality, presentation, and hospitality consistency.
- Manage budgets for each restaurant location and build financial acumen with GM and AM's.
- Analyze financial reports to identify trends, areas for improvement, and growth opportunities.
- Ensure compliance with policies and procedures, including inventory management, cash handling, and payroll.
- Drive sales growth through local marketing efforts, community engagement, and strategic initiatives.
- Ensure all units comply with health, safety, and sanitation regulations.
- Conduct regular audits (Ops Reviews) and inspections to identify and address potential risks.
- Collaborate with senior management to develop and execute business strategies.
- Identify market opportunities and recommend initiatives to enhance brand presence and competitiveness.
Requirements
- Bachelor's degree in Business Management, Hospitality, or related field preferred.
- At least five years of experience in restaurant management, with three years in a multi-unit management role.
- Strong leadership and team-building skills with the ability to manage and motivate diverse teams.
- Excellent communication, organizational, and problem-solving abilities.
- Proven track record of achieving financial goals and driving operational excellence.
- Ability to travel frequently between locations.
- Proficient in restaurant management software and financial analysis tools.
Benefits
- Competitive salary with performance-based bonuses paid quarterly.
- Health, dental, and vision insurance.
- Retirement plan with company match.
- Paid time off and holidays.
- Opportunities for career advancement and professional development.
