JTB Hawaii Group - Honolulu, HI
posted 13 days ago
The Manager of Customer Service at JTB Hawaii is responsible for overseeing the operations of the Customer Service Headquarters (CSHQ), ensuring effective communication and coordination between various departments and external partners. This role involves managing staff, enforcing company policies, and addressing customer needs, particularly for inbound Japanese and non-Japanese tour movements. The position requires strong leadership skills and the ability to handle complex customer service scenarios in a dynamic travel and hospitality environment.