HC & Insurance Operations Associate

NTT DATA - Providence, RI

Full-time - Entry Level

Providence, RI

Professional, Scientific, and Technical Services

About the position

At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence, and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here. NTT DATA, Inc. currently seeks a BPO HC & Insurance Senior Associate to join our team in Providence, Rhode Island. This position is crucial as our client is one of the leading health plans in the US, providing services in Rhode Island. NTT is entering into a contract with the client to manage end-to-end claims administration services. Our NTT Business Process Outsourcing (BPO) team has implemented the processes and technologies for our clients, bringing about real transformation for customers of all sizes. Our end-to-end administrative services help streamline operations, improve productivity, and strengthen cash flow to help our customers stay competitive and improve member satisfaction.

Responsibilities

• Answering members inbound calls regarding verification of health insurance benefits, eligibility, and claim status.
• Supporting less experienced team members and handling escalated issues.
• Interacting with clients and internal departments to solve issues.
• Organizing and completing tasks according to assigned priorities.
• Strong focus on quality including attention to detail, accuracy, and accountability.
• Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services, and processes performed by the team.

Requirements

• Experience in healthcare insurance or related field.
• Strong communication skills, both verbal and written.
• Ability to handle escalated issues and support team members.
• Organizational skills to manage tasks according to priorities.
• Attention to detail and commitment to quality.

Nice-to-haves

• Previous experience in a BPO environment.
• Familiarity with claims administration processes.
• Knowledge of healthcare regulations and compliance.

Benefits

• Health insurance coverage.
• 401k retirement savings plan.
• Paid time off and holidays.