HCBS Contracts Program Manager

$55,000 - $55,000/Yr

State of Kansas

Part-time,Full-time - Mid Level

Executive, Legislative, and Other General Government Support

About the position

The HCBS Contracts Program Manager is responsible for overseeing and directing multiple contracts under the Long-Term Services and Supports (LTSS) Commission, focusing on programs such as Assessing, Aging and Disability Resource Centers (ADRC), and Administrative Case Management (ACM). This role involves planning, organizing, and managing resources to ensure effective operation and compliance with contractual obligations, while also providing support for Home and Community Based Services (HCBS) programs.

Responsibilities

• Provide direction to Assessing, ADRC, and ACM vendors regarding required functions under the agreements managed by KDADS.
• Evaluate the overall impact of Assessing, ADRC, and ACM programs on identified outcomes and goals.
• Provide technical assistance and tools related to Assessing, ADRC, and ACM required functions.
• Assist in dispute and conflict resolution among partner agencies.
• Ensure contracted entities provide appropriate support and services to consumers seeking access to HCBS programs.
• Plan, organize, and direct activities and resources for Assessing, ADRC, and ACM programs.
• Interpret applicable federal and state regulations, policies, and procedures.
• Develop and implement operational protocols and policies for program management and service delivery.
• Ensure adherence to contract terms, including deliverables and quality standards.
• Manage contract changes and collaborate with legal, procurement, and finance teams on contract-related matters.
• Address and respond to complex provider and consumer issues and ensure timely resolution of complaints and inquiries.
• Build cooperative relationships with agency colleagues, consumers, advocates, and stakeholders.
• Develop and deliver training and awareness programs related to HCBS contracts and policies.

Requirements

• One year of experience in planning, implementing, and monitoring activities relevant to agency programs.
• Excellent interpersonal and public skills, customer service, and effective communication skills, both written and oral.
• Experience in designing, developing, and presenting program-related information to a public audience.
• Four years of experience in interviewing, investigating, compiling information, and documenting decisions.
• Experience working with contracts and grant deliverables.

Nice-to-haves

• Bachelor's Degree in Business, Public Administration, Health Care Policy/Education, or a related area of study.
• Three years of experience in management, planning, and directing programs/services for the elderly and disabled.
• Experience in a health care setting, Medicaid Programs, or Managed Care Health systems.

Benefits

• Paid holidays
• Health insurance
• Dental insurance
• Military leave
• Parental leave
• Vision insurance
• Employee discount
• Bereavement leave