Head Clerk - Part Time - Safeway 344 (Union) [DNV]

Albertsons-posted about 1 year ago
Part-time • Entry Level
Lakewood, CO
Food and Beverage Retailers
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The Head Clerk at Safeway 344 is responsible for ensuring that customers receive fast, friendly, and accurate checkout service. This role involves managing and scheduling the duties of Front End Clerks, Courtesy Clerks, and Customer Service Clerks, while also handling customer relations and overseeing front end operations.

  • Handles customer relations in a positive manner, including effective resolution of customer complaints.
  • Provides fast, friendly, courteous, and excellent customer services, performs checking duties and supervisor functions on cash registers when necessary, and engages in suggestive selling and other sales techniques.
  • Serves as overflow cashier as necessary.
  • Directs and supervises front end activities including monitoring customer traffic and service level, coordinates and implements front end and service programs, ensures cleanliness, safety and appearance of Front End physical area, and monitors inventories and ordering Front End supplies and merchandise.
  • Ensures front end is operational and that it projects a positive image.
  • Handles and is accountable for cash flow and controls including safe transactions, loans and pick-ups, cash register tills, approving checks, rain checks and refunds, and monitoring checker money handling procedures.
  • Handles scan system emergency procedures, UPC codes not on file, hard to scan UPC codes, scan pricing errors and system failures and other emergencies.
  • Responsible for maintaining a constant awareness of customer and employee safety.
  • Enforces dress and grooming standards for all employees.
  • Supervises store employees in the presence or absence of Store Manager.
  • Responsible for handling emergencies, customer complaints, employee, or customer accidents according to company guidelines and policies.
  • Responsible for afternoon replenishment of out-of-stock shelf conditions where necessary or as assigned.
  • Performs complete store walks, delegates tasks and follows through to ensure completion as assigned.
  • Monitors in stock conditions and replaces product as needed.
  • Assists in maintaining a clean and safe work environment within the store.
  • Responsible for performing basic cash-office functions.
  • Responsible for compliance to company policies and procedures.
  • Responsible for performing all job duties and responsibilities safely, accurately and with honesty and integrity.
  • Experience in retail or customer service environment.
  • Strong leadership and supervisory skills.
  • Ability to handle cash and perform cash office functions accurately.
  • Excellent communication and interpersonal skills.
  • Ability to resolve customer complaints effectively.
  • Experience with inventory management and ordering supplies.
  • Knowledge of safety and emergency procedures in a retail environment.
  • Flexible scheduling options for part-time employees.
  • Employee discounts on store products.
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