Safewayposted 9 months ago
Part-time
Scottsbluff, NE
Food and Beverage Retailers

About the position

The Head Clerk at Safeway 556 plays a crucial role in ensuring that all customers receive fast, friendly, and accurate checkout service. This position is centered around the philosophy of putting the customer first, ensuring that their experience is second to none. The Head Clerk is responsible for managing and scheduling the duties of Front End Clerks, Courtesy Clerks, and Customer Service Clerks, ensuring that the front end operates smoothly and efficiently. This role requires a high degree of flexibility and the ability to handle high-stress situations effectively. In addition to overseeing the front end operations, the Head Clerk handles customer relations positively, including the effective resolution of customer complaints. They provide excellent customer service, perform checking duties, and supervise cash register functions when necessary. The Head Clerk also engages in suggestive selling and other sales techniques to enhance customer experience and drive sales. The responsibilities extend to directing and supervising front end activities, which include monitoring customer traffic and service levels, coordinating front end and service programs, and ensuring the cleanliness and safety of the front end area. The Head Clerk is accountable for cash flow and controls, including safe transactions, cash register tills, and monitoring money handling procedures. They are also responsible for maintaining a constant awareness of customer and employee safety, enforcing dress and grooming standards, and handling emergencies according to company guidelines. The position requires performing complete store walks, delegating tasks, and ensuring their completion. The Head Clerk assists in maintaining a clean and safe work environment and is responsible for compliance with company policies and procedures. This role is essential in creating a positive shopping experience for customers while ensuring operational efficiency at the store.

Responsibilities

  • Handles customer relations in a positive manner, including effective resolution of customer complaints.
  • Provides fast, friendly, courteous, and excellent customer services, performs checking duties and supervisor functions on cash registers when necessary, and engages in suggestive selling and other sales techniques.
  • Serves as overflow cashier as necessary.
  • Directs and supervises front end activities including monitoring customer traffic and service level, coordinates and implements front end and service programs, ensures cleanliness, safety and appearance of Front End physical area, and monitors inventories and ordering Front End supplies and merchandise.
  • Ensures front end is operational and that it projects a positive image.
  • Handles and is accountable for cash flow and controls including safe transactions, loans and pick-ups, cash register tills, approving checks, rain checks and refunds, and monitoring checker money handling procedures.
  • Handles scan system emergency procedures, UPC codes not on file, hard to scan UPC codes, scan pricing errors and system failures and other emergencies.
  • Responsible for maintaining a constant awareness of customer and employee safety.
  • Enforces dress and grooming standards for all employees.
  • Supervises store employees in the presence or absence of Store Manager.
  • Responsible for handling emergencies, customer complaints, employee, or customer accidents according to company guidelines and policies.
  • Responsible for afternoon replenishment of out-of-stock shelf conditions where necessary or as assigned.
  • Performs complete store walks, delegates tasks and follows through to ensure completion as assigned.
  • Monitors in stock conditions and replaces product as needed.
  • Assists in maintaining a clean and safe work environment within the store.
  • Responsible for performing basic cash-office functions.
  • Responsible for compliance to company policies and procedures.
  • Responsible for performing all job duties and responsibilities safely, accurately and with honesty and integrity.

Requirements

  • Ability to manage and schedule duties of front end clerks and customer service clerks.
  • Strong customer service skills and ability to handle customer complaints effectively.
  • Experience in cash handling and knowledge of cash register operations.
  • Ability to supervise and direct front end activities and staff.
  • Strong organizational skills and attention to detail.
  • Ability to work in a high-stress environment and maintain flexibility.

Benefits

  • Competitive pay rate of $17.00 per hour.
  • Part-time work schedule allowing for flexibility.
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