The Head Clerk at Safeway 556 plays a crucial role in ensuring that all customers receive fast, friendly, and accurate checkout service. This position is centered around the philosophy of putting the customer first, ensuring that their experience is second to none. The Head Clerk is responsible for managing and scheduling the duties of Front End Clerks, Courtesy Clerks, and Customer Service Clerks, ensuring that the front end operates smoothly and efficiently. This role requires a high degree of flexibility and the ability to handle high-stress situations effectively. In addition to overseeing the front end operations, the Head Clerk handles customer relations positively, including the effective resolution of customer complaints. They provide excellent customer service, perform checking duties, and supervise cash register functions when necessary. The Head Clerk also engages in suggestive selling and other sales techniques to enhance customer experience and drive sales. The responsibilities extend to directing and supervising front end activities, which include monitoring customer traffic and service levels, coordinating front end and service programs, and ensuring the cleanliness and safety of the front end area. The Head Clerk is accountable for cash flow and controls, including safe transactions, cash register tills, and monitoring money handling procedures. They are also responsible for maintaining a constant awareness of customer and employee safety, enforcing dress and grooming standards, and handling emergencies according to company guidelines. The position requires performing complete store walks, delegating tasks, and ensuring their completion. The Head Clerk assists in maintaining a clean and safe work environment and is responsible for compliance with company policies and procedures. This role is essential in creating a positive shopping experience for customers while ensuring operational efficiency at the store.