Head of Consumer Growth, Grocery & Retail

$162,000 - $200,000/Yr

Uber - Miami, FL

Full-time - Senior

Miami, FL

Transit and Ground Passenger Transportation

About the position

You will be responsible for leading all consumer growth operations for Uber's Grocery and Retail business in the United States and Canada. You will lead a team that builds and executes data-driven strategies and processes that will drive the growth of the business, efficiently. Focus areas include defining the country's GR growth strategy, budget allocation, building a high performing user conversion funnel, crafting/executing the go-to-market strategy, and driving operational excellence. This role is ideal for individuals with experience building the acceleration engine for fast-growing businesses, executing on weekly, monthly and seasonal campaigns, allocating growth budgets effectively and efficiently - preferably within the retail and/or CPG space. You will work cross-functionally with other teams (i.e. Marketing, Product, Legal, Communications) to lead high impact initiatives that can scale growth across the US & Canada while offering ownership and autonomy over your work. This role will report to the Director of Growth Operations, Grocery and Retail.

Responsibilities

• Develop and drive alignment around a focused growth strategy for the Uber Grocery business across the US and Canada markets considering the broad competitive environment.
• Set vision, develop strategy, and manage a large budget around consumer growth strategies and tactics.
• Lead a team to deliver operational excellence and continuously optimize to improve margins and efficiency.
• Design and execute weekly, monthly and seasonal plans to drive discoverability, engagement and maximize profitable growth.
• Engage internal and external stakeholders for Uber GR, including local merchant partners.
• Lead and motivate a 10+ person high-caliber operations team.
• Champion key strategic consumer-focused projects end-to-end by collaborating with other operations teams and deliver on project objectives.

Requirements

• 10+ years of growth operations, business/general management, strategy, planning, management consulting or similar experience.
• Excel/Google Sheets proficiency.
• 2+ years experience managing teams, including having managers as direct reports.
• Retail/CPG experience or Uber experience required.
• Bachelor's Degree.

Nice-to-haves

• Clear, confident, and compelling communication skills.
• SQL proficiency preferred.
• Data-driven decision mentality and sound business judgment.
• Ability to thrive in a fast-paced and ambiguous environment.
• Experience delivering on multifaceted, sophisticated projects with many partners and stakeholders.
• Experience in building high-performing and engaged teams.
• Proven ability to balance multiple critical tasks and consistently deliver against tight deadlines.
• Experience with quantitative data analysis, deep measurable insights, modeling, and sophisticated test plan design and analysis.

Benefits

• Eligible to participate in Uber's bonus program.
• May be offered an equity award & other types of compensation.
• Eligible for various benefits.